Giastar tries to be generous with technical support - it is in the company's interests to provide a good service that will encourage clients to come back. There are however, a few important guidelines:
Except in emergency, clients are encouraged to use email, electronic conferencing or the private interactive support system on this website. This allows us to give considered answers to questions without suffering unnecessary disruption, and automatically provides both parties with a record. Such support is provided free of charge, on the understanding that there will be a single point of contact within the client organisation unless there is an explicit agreement otherwise. This is to avoid duplication of support effort.
Rates for long-term telephone or on-site support, training, maintenance etc are negotiated individually, however Giastar normally includes in the cost of a project a reasonable amount of personal support during the "hand-over" period at the end of the project.
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